Returns Policy

RETURNS POLICY

If for any reason you wish to cancel your order and return non-faulty goods, please advise us within 48 hours of receipt by completing our online returns form.  If you click this link, Returns Form, it will take you directly to that page.

The product must be returned to the address shown on the package within 7 days of receipt of the order or a restocking fee may be applicable.  The goods MUST be in a re-saleable condition. (i.e unused, unmarked and in original unmarked packaging).  It is the responsibility of the customer to return the item and ensure the package has been reasonably protected in return transit. We will refund the full amount excluding our original true delivery charge of £15.00 for items 3m and under and £30.00 for items above 3m. This is applicable to orders sent on our free delivery promotion.  Please also note, that an administration charge of £5.00 in applicable on ALL returned goods.

IMPORTANT: Some of our suppliers impose a restocking fee when goods are returned due to change of mind and not due to damage or fault.

Please also note if the courier tries to deliver to you and leaves a card and you don't re-arrange delivery within 3 days, your goods will be returned to our warehouse and there will be an extra charge as per the sizes indicated about for the return carriage.

 

IF UNSURE PLEASE CONTACT US FOR THE RETURN ADDRESS - henry@henrys-ladders.com  or  07743 790 436